Refund Policy

At Elevate Mobility, we truly value your satisfaction and will do everything we can to help find a fair and timely resolution if you're unhappy with your purchase.
 

Eligibility for Returns
We accept returns on most unused and unopened items in their original packaging. Bespoke or made-to-order products, such as rise recliners, cannot be returned unless they are faulty or arrive damaged.
 

Return Window
The return period may vary depending on the product, so please check the product listing or contact us for clarification.
 

Refunds and Store Credit
Once we receive and inspect the returned item, we will inform you of the approval status. If approved, you may receive either a refund to your original payment method or store credit. Refunds typically take 5–10 business days to appear, depending on your payment provider.
 

Return Shipping
Customers are normally responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a tracked shipping service, as we cannot be held liable for returns lost in transit.
 

How to Start a Return
To begin the return process, please email us at info@elevatemobiliy.shop with your order number, details of the item, and the reason for return. We will respond with further instructions.
 

Items Not Eligible for Return
We do not accept returns for bespoke or made-to-order items, used items, items not in original condition, or non-physical goods such as gift cards.
 

Damaged or Faulty Items
If your item arrives damaged or faulty, contact us right away with a description and photo of the issue. We will arrange a refund, repair, or replacement at no extra cost.
 

Policy Updates
We reserve the right to update this refund policy at any time. Please review it periodically for changes. If you have any questions, feel free to reach out to us.