How to Get a Mobility Aid for a Loved One Without Offending Them

Ollie Churchill
Sep 16
3 min read

Buying a mobility aid for a loved one can feel like walking a tightrope. You want to help, they don’t want to feel helpless. The truth is, many people associate mobility aids with “giving in” or “getting old,” and that makes the conversation emotional.

But if someone you care about is starting to struggle with walking, standing, or staying steady, a well-chosen mobility aid could improve their life dramatically. The key is how you approach it.

Elevate Mobility staff member smiling and speaking with an elderly woman using a rollator inside a living room, providing support and guidance.

Here’s how to do it, without causing offense, embarrassment, or a full-blown argument.

Focus on Independence, Not Decline

No one wants to be told they’re losing ability. Instead, reframe it as preserving freedom.

Say this:“Would this help you stay independent for longer?”Not: “You need this because you’re getting worse.”

Make it clear that the goal is to keep them doing what they love, not take things away.

Start With a Conversation, Not a Purchase

Don’t turn up with a walker unannounced. That’s how people get defensive.

What to do instead:

Ask open-ended questions: “How are you finding walking around town lately?”
Share your concerns gently: “I’ve noticed you’ve been sitting down more when we go out, is it getting tougher?”
Let them express their frustrations first, then introduce options.

Bring Up Real-Life Scenarios

Instead of general advice, use specific examples to show how a mobility aid could help.

Examples:

“You said the queue at the chemist wore you out — a rollator has a seat so you can rest anytime.”
“That fall last month scared me. A grab rail could make the bathroom a lot safer.”

When they can see the benefit in their day-to-day life, it feels less like a limitation.

Involve Them in the Choice

People don’t like being told what to do. But they’re much more open when they’re part of the decision.

What to do:

Visit a showroom together so they can try products themselves
Ask for their preferences: “Would you rather something lightweight or something with a seat?”
Let them test different options and move at their pace

Use Positive Language

Words matter. “Aid” sounds better than “device.” “Support” feels more empowering than “assistance.”

Avoid:

“You can’t walk far anymore”
“This will stop you from falling again”

Try:

“This might help you get out more easily”
“A lot of people use this just to take the pressure off”

You’re offering freedom, not a crutch.

Share Examples, Without Lecturing

Let them know they’re not alone. You could mention:

Friends or neighbours who use mobility aids and still live full lives
People they admire who use similar equipment
Positive online reviews or videos of others finding success with mobility products

Just don’t make it a guilt trip.

Offer to Explore Together

When they’re ready, take the pressure off by helping with research or bringing them to a place like Elevate Mobility, where they can try products in person without sales pressure.

Final Thought: It’s Not About “Fixing” Them

Mobility aids aren’t about loss — they’re about living well. The conversation might be tough, but handled right, it can lead to more independence, confidence, and peace of mind for everyone involved.